Service

As an existing Vision Asia subscriber, you stand to benefit from our value-added services to further enhance your Vision Asia experience. Additionally, please note that our customer service operating hours have been extended to further accommodate your concerns. Our Customer Service representatives may be reached via phone at 1300 286 786 during the operating hours of 9am to 9pm (Monday through Friday) and 10am to 5pm (on Saturday and Sunday). Also, your feedback is always appreciated. Please feel free to email us at feedback@visionasia.com.au. Thank you.

 

 

Introductory note please

 

Relocation of Services

 

As part of its value-added services, Vision Asia provides its subscribers with the options to have their dishes, decoders and smartcards professionally relocated to the subscribers’ new locations.

Additionally, please note that as with any new installation requirements, relocating your dish, decoder, and smartcard to a new location may also require Strata permission, and a newly signed indemnity form.

Please refer to your service rate card for additional information.
Click here to download the form

 

Transfer of Subscription

 

For subscriber who wish to transfer their existing Vision Asia subscriptions to other parties the Transfer of Account form needs to be filled and submitted to Vision Asia via fax at 1300 286 789 or via email at feedback@visionasia.com.au

Click here to download form

 

 

 

Payment Detail Updates

 

For subscribers who wish to update their payment details, Direct Debit Authorization form will need to be completed and submitted to Vision Asia via fax 1300 286 789 or via email at feedback@visionasia.com.au

Click here to download form

 

 

 

Temporary Suspension Of Vision Asia Subscriptions

 

This value added service is for subscribers who are going away on holiday, or who need their service suspended for any other reason.

An account may be suspended for up to four months in one calendar year. In order to use this service, subscribers need to complete and submit the Suspension of Account form to Vision Asia via fax (at 1300286789) or via email at feedback@visionasia.com.au.

Click here to download form

 

 

 

Disconnection of Vision Asia Subscriptions

 

Subscribers who wish to disconnect their Vision Asia services will need to notify Vision Asia by completing and submitting the Disconnection of Services form to Vision Asia via fax (at 1300286789) or via email at feedback@visionasia.com.au.
Click here to download form

 

 

 

Additional Connection

 

Subscribers who wish to add additional Vision Asia connections at their same address will need to notify Vision Asia by completing and submitting the Additional Connection form to Vision Asia via fax (at 1300286789) or via email at feedback@visionasia.com.au

Click here to download the form