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Frequently Asked Questions
How long does it take to get Vision Asia installed?
Standard installations will take 7 working days in Metro area and 7-10 working days in Regional areas, once we receive all the correct documentation and initial payment. Installation also depends on weather conditions.
What is standard Installation?
"Standard Installation" means mounting of satellite dish on roof or an outside wall with the necessary hardware, within 15 meter cable length or height of the building should be below 6 meters . The dish wire is connected to the decoder and the decoder is directly connected to the TV through the colour coded wires (red/yellow/white) / HDMI output ( as per your TV availability).
What is Non-standard Installation?
Any installation requiring any additional work or equipments besides what is mentioned above or located outside Metro area will be termed as Non-standard and additional charges will apply depending on the job or additional Travel charges, in case of non metro regions. The installation time may vary for these installations.
I would like to see Vision Asia in other rooms; will the technician do it for us at the time of installation?
We can surely provide you this facility provided we have been given prior confirmed booking before the schedule of the first installation because a standard installation with a single subscription includes a single outlet. For second connection you need additional decoder and smartcard, there will be additional charges. Please call during operating hours, 9:00AM to 8:00PM (Monday to Friday) and 10am to 5pm on Saturday on 1300 286 786 and press "1" to speak with our customer service representatives.
I would like to have the facility to record the programmes as we may not be home when our favourite programmes are shown?
Vision Asia decoder has facility to record your favourite programs on USB by following very easy steps (Kindly refer to our online recording procedure guidelines).Please note our installers are contractors and we hire their services for installing Vision Asia equipments & for troubleshooting the technical service for our subscribers. Installers charge additionally if you wish to get your VCR/DVD tuned for recording purposes as indirect connection & or extension in other rooms. This will be treated as a direct job between the installers & the customer. Vision Asia takes no responsibility for these direct jobs.
What happens if I lose my credit card?
In case your credit card gets lost, stolen or misplaced, or if you need to change your billing details for any other reason, just fill in Direct Debit form and fax that across to us on 1300 286 789. Please note Vision Asia should be informed before 6th of the month about any change in the account details if any payment is dishonoured $50 charges will apply.
Can I avail temporary Suspension?
Of course, you can avail this service minimum for 1 month and maximum for 4 months in one year. This value added service is for subscribers who are going away on holiday or who need their service stopped for any other reason.
How Vision Asia will help me when I move to new house?
For subscribers who are moving to a new address and would like Vision Asia's assistance- Please call during operating hours, 9:00AM to 8:00PM (Monday to Friday) and 10:00AM to 5:00PM on Saturdays on 1300 286 786 and press "1" to speak with our customer service representatives . Please notify us of your change of address so that we can redirect your TV Guide and/or any other Vision Asia correspondence.
Can you send me a monthly bill?
No. Unfortunately Vision Asia functions on a Direct Debit system.
What should I do if I experience technical problem with channels?
Please make a note of the error message displayed on your TV screen. Please reboot your decoder. A complete reboot involves switching the decoder box off with remote and from the electricity socket. It is enough to switch off the electricity mains switch. Once the box has been disconnected from its power supply, it should remain so for at least 5 minutes. Do not remove the smart card from the decoder. If the problem continues, call during operating hours, 9:00AM to 8:00PM (Monday to Friday) and 10:00AM to 5:00PM on Saturdays on 1300 286 786 and press "1" to speak with our customer service representatives
Do we have to pay for the Service call?
Please note Vision Asia provides standard installations only & we do service our equipment throughout the contract period as long as it's pure technical fault and not caused by customers fault.
What if the equipment gets faulty?
Vision Asia will replace equipments if it should be replaced in order to get normal reception of our channels, please note it is customer's responsibility to return faulty equipments to Vision Asia.