Frequently Asked Questions

I have applied for a new connection and haven't heard anything about it. What do I do?
Please note that new connections do take a little bit of time. If you haven't heard from us for seven working days after you submitted your completed paperwork, it might be time to call us and follow up on your connection. Otherwise, give us some time. We will call you as soon as we have a date and time for you.

Can I pay for an entire year?
Yes, that is possible. For more details, call our Customer Service Team at 1300 286 786 in Australia and 0508 933 546 in New Zealand.

The Installation charges are too high. Can I pay for it in installments?
No, unfortunately, at the moment, there is no option of paying in installments. For more details, call our Customer Service Team at 1300 286 786 in Australia and 0508 933 546 in New Zealand.

Can you send me a monthly bill?
No. Unfortunately Vision Asia functions on a Direct Debit system. We will need to debit either a bank account or a credit card.

I would like to change my credit card/bank account details in your system.
Sure. Just call 1300 286 786 in Australia and 0508 933 546 in New Zealand and ask to speak to the accounts department. Alternately, you could just download a copy of our Direct Debit Authorisation Form, print it out, fill in your new details and fax it back to us.

I would like to know when I will be charged next.
Sure. Just call 1300 286 786 in Australia and 0508 933 546 in New Zealand and ask to speak to the accounts department.

I have been charged for something extra and I don't know what it is.
Please call 1300 286 786 in Australia and 0508 933 546 in New Zealand and ask to speak to the accounts manager. We will be able to resolve the issue.

I would like to receive the Program Guide by post every month. Could you please arrange that?
All of our subscribers should currently be receiving a copy of our Magazine, containing the TV Listings absolutely free of cost. If you haven't been receiving one, please email us at feedback@visionasia.com.au and confirm that we have your right mailing address.

My favourite program doesn't come at the usual time anymore. What happened? When will it come now?
Please consult our Online Program Guide Section for details.

When and where I can watch News?
Vision Asia is the proud carrier of a full time news channel, NDTV 24x7. Zee News is telecast three times a day on Zee TV. Please consult our TV Guide listings for more details.

I am spending the summer overseas. Can I put my account on hold?
Absolutely. Just send us an email, letter or fax with your full name, residential address and the day on which you would like to start your account suspension. We can have you suspended at a charge of $15 per month.

I am moving to another house. What do I do?
Vision Asia can relocate you to your new property. Just fill in our Relocation Request Form and fax it back to us. For relocation charges please consult our Rate Card. If you are moving inter-state, you will have to take all of your equipment with you when you move.

I have decided to disconnect. What do I do?
You will need to fill in a Disconnection Request Form and fax it back to us. We will be able to have you disconnected 30 days from the next billing date after we receive your notice. Please refer to our Rate Card for disconnection charges.